Why join the Network

Partners within the network will have access to:

Support for your delivery

You’ll have a named person who you can call to talk through being part of the network, how you can reach and support older Australians, and any other questions you might have.

Promotion via our online map

By joining the network, your organisation will appear on our official map, so people looking for help and support locally will be signposted your way. This will help to raise your profile, and help learners to find you more easily.

A learner management system

Learner data will help you offer extra support to the people who seem to be moving more slowly. More content will be released over the year.

Fantastic learning content

You will be able to use our dedicated website, which includes learning content which covers the very basics of how to use the internet for the first time, alongside other topics including keeping safe online. Using online learning materials will help you to blend your face to face support with an excellent online curriculum.

Help to find digital mentors

We will provide a framework of resources and toolkits to help volunteers learn how to be a great digital mentor, as well as to help you find and support them. We’ll collaborate with volunteering organisations and peak bodies to help to recruit and inspire digital mentors, and signpost them to you.

Help to market yourself

You’ll receive a welcome pack to help you brand your organisation as part of the network, as well as to help you reach more people in your local community. As part of the network, you’ll benefit from marketing and PR activities that will increase footfall into your organisation.

Funding opportunities

You’ll have an exclusive opportunity to apply for funding to help you support older Australians to improve their digital literacy and confidence using digital technology. We’ll also keep you posted about other funding opportunities.

Training and resources

You’ll have access to a suite of resources to help you and your staff, covering topics including volunteering, bid writing, how to blend face-to-face with online courses, and how to use social media.

Information sharing

You’ll be invited to a range of conferences and events to help you meet and share with others in the network, both face-to-face and virtually. You’ll also be able to access online forums to chat to others.


We will listen to your feedback and evolve the network offer based on your needs and the needs of the network partners across Australia.

Network criteria

To be eligible to join the Network you’ll need to:

  • Provide free and friendly support to help people use the internet
  • Commit to helping at least three new people (seniors) per month
  • Keep yourself legal and protected - with accessible premises, public liability insurance, and police checks for Digital Mentors and volunteers

And you must sign up to our Quality Promise:

The quality promise is simple. It asks that every partner of the Network follows six simple promises to help every person who comes through the door to get online. These promises are:​

  1. Everyone is given a friendly welcome
  2. Everyone is offered a safe place to learn
  3. Everyone is treated fairly and with respect
  4. Everyone is given free help and support to use computers and the internet to gain basic digital skills
  5. Everyone is provided with a clear learning journey so they know what skills they are going to be taught​
  6. Everyone is given advice on what to do next, including being signposted to progression opportunities outside of your organisation