To help you follow what we’re doing, the workshop that we held in London, as mentioned in Charlotte’s blog, identified the following needs:
- An updated guide on Learn My Way
- checklists for Universal Credit claimants
- notes and flowcharts for those supporting Universal Credit claimants.
Thinking about these three needs, the guide is the one that stands out from the crowd - it’s different - so we’ve separated it from the rest. The rest are henceforth known as a ‘toolkit’.
Before we started to make anything we did a quick sense check. We made a list of the things that would be in a toolkit and a storyboard (more like a rough sketch) of what would be in the guide. Then we asked everyone that came to the workshop (and a few who wanted to help but couldn’t be there) to check those things.
Normally we’d have got some feedback from those people, tweaked things and asked them to check again. Then repeat until we got things right. But because of our limited time scales, making sure each stage is exactly right for everyone before we move on just isn’t quick enough.
So we’ve asked our partners - Lloyds Banking Group and those centres who are helping - to let us work in a different way.
We listened to the feedback on our storyboard then made a script (the next stage in developing a course) based on the storyboard and the feedback. It sounds obvious but not going through the usual iteration process has saved us a huge amount of time.
In a project this big we’d expect to take nine weeks to draft a guide and we wouldn’t have started those checklists, notes and flowcharts until the guide was ready. This way we’ve already shared a rough version of the guide and people are checking our checklists as I type.