Tackling social challenges
Stories like those of Louise the single mum who accessed HMRC services that helped her out of poverty, and the amazing work Family Fund who help families under the most difficult circumstance tap into invaluable support - they show that before our Social Inclusion programme, before my job title was Social Inclusion Manager, our work wasn’t just about digital skills, it was about helping people use these skills to reduce exclusion, isolation and inequality.
And since the project has now reached almost 16,000 individuals since the start of delivery, these stories are just a tiny example of the lives being changed, all across England.
I’m also really proud of how good an example the project is of our collaboration with the Online Centres Network - collaborative being one of the core values of the Good Things Foundation team.
How we’re addressing social exclusion
Working with the centres delivering HMRC Advice and Guidance, we’ve redeveloped our suite of consumer-facing marketing - the leaflets and posters that actually let people know the help their local Online Centre provides - to include materials in 5 community languages, as well as English.
Inevitably, the people who need the most support accessing services face multiple barriers, and for many people that means not speaking English as a first language. These materials go a long way in making sure everyone knows just how much support is out there for them.
In that spirit, and again guided by those delivering on the ground, we were also very pleased to develop an infographic that more clearly illustrates the breadth of services that HMRC provides and that our centres can help people access.