Quarterly survey - the results!

04 Oct 2016

The Quarter 2 Centre Survey is now available for you to complete. We want to hear your thoughts on volunteers, whether you support charities and SMEs with digital skills/capability and if you deliver other accredited and non-accredited learning and if so, how it’s funded.

The survey is a great way for us to find out what you - the network - think, and the results are really useful for helping us to make sure our products and services are the best they possibly can be. It’s also part of our wider research - our annual ‘network audit’ - to help us understand the structure of the network and the way you work.

Here’s a quick overview of what we discovered from last month’s survey:

    • We found that 85% of centres support individuals to complete government transactions, and the most common reasons people need your support for this is:
      • Lack of digital skills
      • Lack of personal internet access
      • Low literacy levels
      • English isn’t their first language

We also discovered that the most popular type of government transaction is around employment (eg. Universal Jobmatch), employment benefits (eg. Jobseekers Allowance or Employment Support Allowance claims) and health (eg. booking appointments online, rating health services or ordering repeat prescriptions).

  • We also asked you what you thought the order of subject areas should be in the newly developed Learn My Way. You said:
    • Using your computer or device
    • Online Basics
    • More internet skills
    • Online safety
    • Finding a job online
    • Improving your health online
    • Managing your money online
    • Public services online

… and that’s what we did! Take a look at the new-look Learn My Way here.

We also found that:

  • 84% of you are satisfied with the support you receive from our network team
  • 92% of you are satisfied with being part of the UK online centres network
  • You also suggested some other things we can help you with, including centre publicity, more training, local networking events, and skills in promoting your centre. We responded with our Get Online Week marketing packs to help with publicity, a range of training courses available as part of Get Online Week with even more coming soon, and our Digital Footprint training package to help you use your digital presence for centre promotion.

We’re looking forward to seeing the results of the Quarter 2 Centre Survey already. You can access the survey and the FAQs here, and don’t forget, if you’re an unfunded centre and complete the survey before midnight on Friday 25 November, you’ll automatically be entered into a prize draw to win a brand new iPad Air.