Online Centres will support people through assisted digital support as they use online HMCTS services, including:.
At the end of Phase 3, we conducted an implementation review of the Digital Support pilot, and from September 2020, the pilot will be extended for a further 12 months. The findings from the implementation review of the face-to-face pilot between September 2017 and August 2020 have helped to inform the design of Phase 4 of the pilot.
As a result of Covid-19, centres have also needed to adjust their models to allow for remote delivery and our final Phase will take into consideration these changes.
By the end of the project we aim to have fully tested the Digital Support service, its impact and cost effectiveness, enabling HMCTS to make decisions about further delivery and scaling within the courts and tribunals model of the future.
There are 22 centres working with us in Phase 4 of our pilot:
Important documentation
Phase 4 delivery guide for Advisors/Tutors/Volunteers
Phase 4 delivery information for Managers/Centre Managers
Project training webinar replay
Project training webinar slides
Live Q&A session - 7th October
Preparing for Appointments
Case study template
Customer consent form
HMCTS CaptureIT
The divorce service has now added an additional functionality to allow users to apply and respond to their decree nisi.
The main changes are:
This video demonstrates the additional functionality.