HMCTS - Digital Support Pilot

Good Things Foundation is working with HMCTS to provide face-to-face Assisted Digital support for people who would otherwise be excluded from accessing these services.

Through the Online Centres Network, we are designing, testing, delivering and evaluating a face-to-face Assisted Digital service for new HMCTS online services.

Online Centres will support people through face-to-face assisted digital support as they use online HMCTS services, including:

  • Civil Money Claims
  • Divorce
  • Probate
  • Social Security and Child Support
  • Single Justice System (eg. TfL fines)
  • Help with Fees

By the end of the project we aim to have fully tested the Assisted Digital service, its impact and cost effectiveness, enabling HMCTS to make decisions about further delivery and scaling within the courts and tribunals model of the future.


An introduction to Assisted Digital

HMCTS: Divorce service webinar (Part 1: Application)

HMCTS: Divorce service webinar (Part 2: Responses to Decree Nisi)

The divorce service has now added an additional functionality to allow users to apply and respond to their decree nisi.

The main changes are:

  • Once the case is listed for a Decree Nisi hearing, rather than receiving an email with the hearing and time on, they will receive an email advising them to log into their account and view the information online.
  • Once the Decree Nisi has been pronounced by a Judge, the citizen will receive an email advising them to log into their account where they will be able to view and download the Decree Nisi order.
  • When logging into their account the citizen will be able to view a progress bar which informs them at what stage their divorce application is at.

This video demonstrates the additional functionality.

HMCTS: Divorce service webinar (Updates to the Decree Nisi service)

HMCTS: Probate service webinar

HMCTS: Single Justice Service webinar

HMCTS: Personal Independence Payment (PIP) webinar

HMCTS: Help with fees