HMCTS: Face-to-Face Assisted Digital Support

From March 2018 - August 2019 the Online Centres Network is testing how best to provide help to people using a range of new digital Courts and Tribunal Services.

10 Online Centres will support up to 1000 people through face-to-face assisted digital support as they use online HMCTS services, including:

Phase 2 of the Project will see the programme extended to 25 Online Centres to support a further 2,500 people between September 2018 and August 2019.

This project is being managed by Good Things Foundation and funded by Her Majesty's Courts and Tribunals Service (HMCTS).

Important documentation
[NEW] Handbook for Online Centres
Customer feedback form
HMCTS appointment checklist
Typing Authorisation Form
Face-to-Face Assisted Digital Update [September 2018]

Downloadable posters
Civil money claims poster
Civil money claims for defendants poster
Divorce poster
PIP poster
Probate poster
TfL poster

An introduction to Assisted Digital

HMCTS: Divorce service webinar

HMCTS: Probate service webinar

HMCTS: Single Justice Service webinar

HMCTS: Personal Independence Payment (PIP) webinar

HMCTS: Managing appointments in Capture IT

HMCTS: Help with fees