HMCTS: Face-to-Face Assisted Digital Support

From March 2018 - August 2019 the Online Centres Network is testing how best to provide help to people using a range of new digital Courts and Tribunal Services.

10 Online Centres will support up to 1000 people through face-to-face assisted digital support as they use online HMCTS services, including:

  • Civil Money Claims
  • Divorce
  • Probate
  • Social Security and Child Support
  • Single Justice System (eg. TfL fines, DVLA)

Phase 2 of the Project will see the programme extended to 25 Online Centres to support a further 2,500 people between September 2018 and August 2019.

This project is being managed by Good Things Foundation and funded by Her Majesty's Courts and Tribunals Service (HMCTS).

An introduction to Assisted Digital

HMCTS: Divorce service webinar (Part 1: Application)

HMCTS: Divorce service webinar (Part 2: Responses to Decree Nisi)

The divorce service has now added an additional functionality to allow users to apply and respond to their decree nisi.

The main changes are:

  • Once the case is listed for a Decree Nisi hearing, rather than receiving an email with the hearing and time on, they will receive an email advising them to log into their account and view the information online.
  • Once the Decree Nisi has been pronounced by a Judge, the citizen will receive an email advising them to log into their account where they will be able to view and download the Decree Nisi order.
  • When logging into their account the citizen will be able to view a progress bar which informs them at what stage their divorce application is at.

This video demonstrates the additional functionality.

HMCTS: Divorce service webinar (Updates to the Decree Nisi service)

HMCTS: Probate service webinar

HMCTS: Single Justice Service webinar

HMCTS: Personal Independence Payment (PIP) webinar

HMCTS: Managing appointments in Capture IT

HMCTS: Help with fees