City & Guilds Online Basics qualification

Good Things Foundation became a City & Guilds Super Centre back in July 2012 and have been working with the Online Centres Network to support learners to get their accreditation for Online Basics. From June 2019 Good Things Foundation will again be offering organisations in the Online Centres Network the opportunity to support learners to achieve an accreditation for Online Basics through City and Guilds.

The assessment is offered online through the Learn My Way website. This is done in line with our aim of using digital tools to tackle both digital and social exclusion, and enhance the practical aspect of learners’ basic online skills.

The accreditation is an Entry level 3 Online Basics (ITQ) and is part of the City and Guilds Start IT qualification - (Entry level 3 Award and Certificate). It counts as 1 credit value on the Qualifications and Credit Framework (QCF). It’s aimed at individuals who work or want to work with computers and have little or no experience of IT.

Individuals taking this assessment must be over the age of 16.

The expected number of guided learning hours for an individual who is completely new to computers is 9 hours plus. However if the learner has some experience of using computers but is new to the internet then we expect the guided number of learning hours to be less.

The most important consideration is that the individual receives the right support to become a confident internet user and successfully passes the assessment.

From 1 June 2019 we are pleased to be able to award Online Centres with 10 free assessment voucher codes. If you’d like more than 10 voucher codes they will be charged at £12 per code but we are able to reduce this price slightly for bulk purchases.

If you are interested in signing up your organisation to deliver this qualification, you need to complete a short form - here is the link - and attend a mandatory training webinar. We’ll be in touch when we received your application with further information. 

Please read the delivery guide below thoroughly to understand the requirements before applying.

What are the delivery processes and requirements?

We have created a delivery guide for Online Centres who deliver the assessment, , covering quality assurance, managing assessment vouchers, certificates and the assessment itself. You can find the delivery guide here, please read this thoroughly before submitting your application.

If you have any questions about this opportunity, please contact the Network team on 0114 349 1666 or by email through